Shipping Policy

Here are our estimated shipping delivery times:

USA: 5-8 business days
Canada: 6-12 business days
World: 10-20 business days

Your order will be sent out on average within 3 days of ordering.

International shipping:

International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

If you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

Order never arrived:

If your order didn’t end up arriving, be sure to let us know!

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost.

New shipping charges will be applied for orders that have been unclaimed at customs, returned by your customer, or had an incorrect address originally provided.

If the shipping address was correct, get in touch with us at returns@bgnydesignshop.com making sure you quote your order number. We’ll see what can be done.

Return Policy

If there is an issue with your purchase in any way, please contact us within 7 days after receiving your item.

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week’s time!

Wrong size:

To ensure proper fit before you make a purchase, please refer to the size chart on the product’s page.

If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.

If you’d like a different size, get in touch with us at returns@bgnydesignshop.com and we’ll let you know what your next steps are.

All returned or exchanged product must be in the original condition in which it was received. Shipping charges are non-refundable.

Refunds:

Returns generally take 5-7 business days to be processed after they are delivered back to us. Once we issue your refund it may take your bank 3-5 business days to process the transaction.